Returns & Exchanges

At SUPER73, we want you to be fully satisfied with your ride. If your e-bike or accessory isn't the perfect fit, you can return your unused items within 15 days of delivery for a refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team or visit our online returns portal with your order number and email address to start the process.

• 2.
  Prepare for Shipping

  Pack your items in their original packaging, ensuring all components, manuals, and chargers are included to avoid restocking fees.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your box and drop it off at the designated carrier location for secure transport.

• 4.
  Inspection and Refund

  Once our technicians inspect the return for quality assurance, we will process your refund to your original payment method within 7-10 business days.